Privacy Policy

At Artico Group we take privacy seriously and we are committed to protecting it.

This policy explains when and why we and companies in our Group (which here means our subsidiaries, our ultimate holding company and its subsidiaries from time to time, and may also include other companies which are associated through our management control but may not be a group company) collect personal information about individuals who are customers, prospective future customers, previous customers and other individuals who may be connected to them, how this information is used, the conditions under which it may be disclosed to others and how it is kept secure.

This policy may change from time to time so please check this page occasionally to ensure that you’re aware of and happy with any changes.


Artico Group is the data controller in relation to the processing activities described below. This means that Artico Group decides why and how your personal information is processed.

This policy also covers certain other Group companies which are listed at Schedule 1 to this policy. Whenever dealing with one of these other Group companies Artico Group will be the ‘controller’ of your personal information.

A “data controller” is an organisation that decides why and how your personal information is processed.

Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to the particular company that is the controller of your personal information.


We collect personal information from you in the following ways:

Personal information you give to us:

This is information about you that you give to us by, for example:

– Visiting our Website;

– Using our Web or mobile applications (including online chat);

– Viewing or following our channels on any social media platforms;

– Corresponding with us by phone, email or otherwise,

– Attending one of our organised or sponsored events

and is provided by you voluntarily. This includes information provided at the time of registering to use our site, subscribing to the services we provide through our site, requesting information, material or further services, managing your personal details (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). If you complete any surveys that we request you complete for research purposes, we will collect information in such circumstances as well. The information you give us will typically include your name, address, email address and phone number(s), your specific enquiry details and may include records of any correspondence and responses to marketing campaigns.


We may process a range of personal information about you. To make it easier to understand the information that we use about you, we have divided this information into categories in the list below and provided a short explanation of the type of information each category typically covers.

Behavioural: Such as your activities, actions and behaviours

Biographical : Such as your previous professional and investment experienceContact information which can be used to address, send or otherwise communicate a message to you

Geo-location: information which contains or reveals the location of your electronic devices

Identification: information contained in a formal identification document such as your passport

Banking/Billing: information used to send/receive funds to/from you or that appears on your statements or demands

Credit: your application for credit terms and information relating to the provision of credit to you

Employment: your previous and current employment details

Fraud: information relating to the occurrence, investigation or prevention of fraud

Legal: information relating to legal claims made by you or against you or the claims process


The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are explained below.

Where there is a Legal Requirement

We will use your personal information to comply with our legal obligations, such as: (i) to assist any public authority, industry regulator or criminal investigation body; (ii) to correctly identify you when you contact us and/or to verify the accuracy of data we hold about you.

Where it is required to complete or comply with a Contract

We may use and process your personal information where we have sold you a product or products, supplied you (or continue to supply you) with any services, where we have arranged for the supply of another party’s products or services to you as their appointed agent, or where you are in detailed discussions with us about the sale or purchase of a product or service. We will use this information in connection with ensuring that the terms of the relevant contract(s) are carried out or entered into.

Where you have provided Consent

We may use and process your personal information on the basis that you have consented for us to do so, for the following purposes:

– To contact you via email or SMS with marketing information about our goods and services.

– To share your data with certain Group companies in order for them to contact you with marketing information about similar products and services.

– We will never share or sell your data with unconnected third parties for commercial gain without your knowledge and consent.

– You may withdraw your consent for us to use your information in any of these ways at any time. Please see Withdrawing your consent for further details.